NOAH’S ARK CENTRE’S PRIVACY STATEMENT

This statement explains how we collect and use your personal information.
Noah’s Ark Centre is registered as a ‘data controller’ with the Information Commissioner’s Office under the Data Protection Act. Registration reference: Z2051052
You can find out more about the Data Protection Act, and your legal rights at https://ico.org.uk
We collect and process your information in order to provide services to you. Personal information is collected on paper, by phone, email, online or by a member of Noah’s Ark Centre staff when you refer to Noah’s Ark Centre services. When you attend our services we do request additional information from you such as GP and possibly family details for our counselling services, wellbeing measures, evaluations and financial related information in respect of our money advice service. This additional information aids the provision of our services to you and the overall delivery of our services.
We may not be able to provide you with our services unless we have enough information, or your permission to use that information.
We will only use your personal information for the purpose which we have stated when we collect it, and we will not collect unnecessary information about you. We will ensure your personal data is held securely and is only seen by those outlined as appropriate in the data privacy notice for the service you are using.
Each service (money advice, counselling services, school counselling and other therapeutic services) has a more detailed data privacy notice pertaining to the service on offer, detailing how your personal data is used for the purposes of that service. Service users will be presented with the appropriate notice when entering our services and will provide their consent to further data processing at this stage.
Noah’s Ark Centre staff and volunteers contract and adhere to our strict Confidentiality Policy as regards the sharing of information they have access to. Where we need to pass on your information, which may include sensitive or confidential information such as children’s data, financial data or health information, to other people and organisations, we will do so only with your prior explicit consent, where we are required to do so by law or in relation to the safeguarding of children or vulnerable adults . We will endeavour to ensure wherever possible that appropriate steps have been taken by the recipient to protect personal information that is shared.
We will keep your information for 6 years to ensure we adhere to lawful requirements that could prove to be relevant overtime. We will dispose of paper records or delete any electronic personal information in a secure and confidential way.

Emails

Please note that unless encrypted, email messages sent via the internet may not be secure and they could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send. If you email us we may keep a record of your contact and your email address and the email for our record-keeping of the communication. If you are making a referral for counselling/therapeutic services we would prefer this to be made over the phone than by email.

Noah’s Ark Centre Website

Noah’s Ark Centre does not process personal information stored or captured through our website but the website does use “cookies” (small text files that ‘remember’ bits of information from your visit to a website) through the Google Analytics part of the site. Noah’s Ark Centre does not collate or use this anonymous information for any purposes.

Rights for individuals under GDPR

The General Data Protection Regulation is effective from 25 May 2018 and includes the following rights:

  • The right to be informed: We do this through our Data Privacy Notices in respect to all our services.
  • The right of access: You can request sight of the information that Noah’s Ark Centre has about you.
  • The right to rectification: You have the right to request that we correct any incorrect or inaccurate information held by us, such as wrong addresses, incorrect spellings etc.
  • The right to be forgotten (or right to erasure): You have the right to request your information be erased and as long as the data is not required to be kept by law or for safeguarding purposes, you have the right for your information to be erased from our records.
  • The right to restrict processing: If you feel that we are acting upon incorrect or inaccurate information, you have the right to request that we restrict processing while we investigate your claim.
  • The right to data portability: You can request that we provide electronically-held data to you in a format that you can give to someone else (like another service). This only applies to data that is already held in a portable format.
  • The right to object: You can complain if you feel that your data rights have been incorrectly handled or breached.
  • The right not to be subject to automated decision-making including profiling: Noah’s Ark Centre does not process data in this way.

To exercise any of the above rights, or if you have any queries and require further information, please contact us via: Email: office@noahsarkcentre.org.uk or Phone: 01422 366911 or In writing to: Noah’s Ark Centre Administrator, Noah’s Ark Centre, 322-326 Ovenden Rd, Halifax, HX3 5TJ

Changes to this privacy statement We will continually review and update this privacy statement to reflect changes in our services and any feedback from our service users, as well as to comply with any subsequent changes in the law. Statement currently reviewed and updated: 11/12/2018